What insurers and policyholders get when Safety First handles their claim.
When a loss happens, the insured needs a fair settlement and the insurer needs figures it can trust. Our work is built for both: an independent enquiry into what happened, what it cost and what the policy covers, written up so clearly that it does not need to be re-worked.
That standard comes from nearly four decades of field surveying by our founder, Mr. Brij Bihari Rai, now carried by a full team across Rajasthan and Gujarat.
Nine IRDAI licensed Surveyors & Loss Assessors cover Fire, Marine Cargo, Engineering, Motor and Miscellaneous claims. Engineers and chartered professionals sit on the same team, so even a large, technical loss is handled entirely in-house and never passed to an outside agency.
Geo-tagged, time-stamped photos and video, plus documents on file. Every conclusion can be traced back to proof.
Our turnaround targets are tighter than the limits IRDAI allows, and we track them on every assignment.
Every report goes through a multi-stage internal peer review before it is released to the insurer.
Surveyors leave from the nearest of our four offices, with district-level coverage across Rajasthan and Gujarat.
We follow the duties and Code of Conduct in the IRDAI Surveyors & Loss Assessors Regulations, 2015. Claim data is shared only with those who need it.
A surveyor's opinion is only as strong as the proof behind it. That is why every Safety First file is built the same way, by every surveyor, in every office, on one shared claim management system.
The result is a report an insurer can check line by line, and an insured can understand.
Every assignment follows the same six steps, in the same order.
The assignment is logged and acknowledged as soon as it arrives.
A surveyor licensed in that department goes from the nearest office.
Geo-tagged, time-stamped photos and video are taken on site.
Documents needed are asked for in writing, with a copy to the insurer.
The loss is worked out from measurements and checked against the policy.
Peer review, then the final report goes to the insurer.
A loss is often a difficult moment for the insured. How we behave matters as much as what we find.
We act for neither side. Findings follow the evidence and the policy.
Calculations and reasoning are written out, so both parties can follow them.
Every claim gets the same careful method, whatever its size.
We stand behind every report issued in the company's name.
Prompt, respectful dealing with the insured from the first visit.
Major claims for well-known names across these sectors: